Effective Communication Skills
Half or full day | Online or in person
Whether you're a manager, working on a front desk, hidden away in an office or have a job that gets you out and about, almost everyone
needs to communicate with others. This course is aimed at everyone to help them explore how to effectively communicate
with colleagues, peers, suppliers and even friends. It explores how we build relationships based on mutual understanding and
get the best outcomes out of conversations, whatever our role, in or out of work.
Even if you consider yourself a natural, effective communication relies on awareness of others and taking into account their perceptions and reactions. This course explores not only how you can communicate your thoughts to others, but also how to understand their behaviour to ensure they are effectively communicating back.
Even if you consider yourself a natural, effective communication relies on awareness of others and taking into account their perceptions and reactions. This course explores not only how you can communicate your thoughts to others, but also how to understand their behaviour to ensure they are effectively communicating back.
What's Covered
The half day version of this course explores the following topics to varying extents:
The full day version goes into more detail on these topics, with more group activities. It also adds in some material on the following areas:
This course is intended to be very interactive and driven by discussion, and all attendees will be encouraged to actively engage throughout the session. The format is intended to be informal to foster natural conversation, as befitting the theme of the course.
- What communication is: the components of communication and what makes someone good at it
- The language of communication: choosing our words and exploring questioning techniques
- Body language: how it can affect face to face communication
- Understanding others: the power of listening, considering the perceptions of others, and exploring empathy
- Comminucation at work: Keeping control, being aware of jargon
- Other media: Telephone, email and social media; how they can limit (or enhance) communication
- Tips and tricks: How to never say no, how to get your way
The full day version goes into more detail on these topics, with more group activities. It also adds in some material on the following areas:
- Conflict in communication: being aware of emotions and navigating confrontations constructively
- After the conversation: Reflecting on interactions, and recognising the value of feedback
- Personal awareness: a chance to explore our own past experiences with others
This course is intended to be very interactive and driven by discussion, and all attendees will be encouraged to actively engage throughout the session. The format is intended to be informal to foster natural conversation, as befitting the theme of the course.
All course content can be adjusted for you or your organisation. The course descriptions offer an overview
of topics and do not represent an exact format or structure. If you need us to focus on a particular area or
would like is to include something we don't mention, just let us know and we'll do our best to make it work
for you!